The major value of the "GRUZOVOZOFF" Company is its staff. The total number of employees including all regional branch offices is more than 2500 persons. All of us are open, well-wishing, professional, responsible, conscientious and quick minded. We aspire to reach a complete mutual understanding with our clients. Difficult as the task may be, you can always count on attentive and competent approach.




•  Customer Service and Reception


Functions: providing our clients with the information on our principal and accessorial services, open hours of our warehouses in Moscow and regional branches, shipping schedule, terms of delivery, procedure of document complete; assistance in carriage calculation, consultation on prices, providing with road map to our warehouses, agreement and application forms.







Consultation on all the questions concerned with the making of carriage and insurance agreements. Resolution of conflicts that may arise at the moment of consignment or cargo receipt in our branch offices.







•  Warehouse


Functions: cargo preparation for the transportation and its warehousing. Cargo preparation for the transportation involves: cargo weighting and volume measurements, calculation of quantity of packages, cargo packing and marking. According to the kind of cargo and its hardness we make soft or wooden package. We can offer you the service of sealing of a high-value cargo (paid service). Loading/unloading, soft package and marking are free. All warehouses are operational and meet the safety requirements.







•  Operational Department


Functions: preparation of documentation and receiving of payments. Preparation of documentation involves carriage calculation; we check if all necessary covering documents are available and filled in correctly. We inform our clients on tariffs, terms and time of delivery, on procedure of cargo receipt for legal entities and physical bodies, as well as on our accessorial services. For all questions concerning the making of contract and changes of information about the consignee please contact our Customer Service.







•  Delivery Department


Functions: delivery of our clients' cargoes to the warehouse of the "GRUZOVOZOFF" Company, cargo receipt and consignment without client's participation. Every branch of the "GRUZOVOZOFF" Company offers a cargo delivery service from the client to our warehouse with following delivery to the destination. You can also use the cargo delivery service if you are in other city or region. The "GRUZOVOZOFF" Company can represent you in the point of cargo delivery or shipment without your participation. Managers of the Delivery Department choose a vehicle corresponding to dimensions and weight of your cargo.







•  Legal Department


Functions: ensuring and observance of the legal work of the "GRUZOVOZOFF" Company. Our lawyers have a high professional qualification in the field of civil and administrative law; they have plenty of experience in the sphere of freight forwarding.


Due to the fact that our lawyers are experienced in the profile statutory legal acts and various situations of their application, our clients can get a considerable assistance in all the questions concerning legal basis of our work.







•  The work of all departments of the "GRUZOVOZOFF" Company is directed at the irreproachable client servicing independently of cargo volume, to the observance of traditionally high quality standards in the field of delivery and storage handling of cargoes.


The main principle of our work is quality and reliability of cargo forwarding.